Overview

This article provides steps for verifying shipping rates using the carrier’s website (e.g., FedEx®). When you contact Descartes support for help with verifying rates in Pacejet, the first step in their process will be to request screenshots following the steps in this document for each carrier in question. Users can speed up the support process by having this information ready when they contact support.

Purpose

Validating carrier rates is an essential step when troubleshooting shipping discrepancies or ensuring that the negotiated rates from your carrier contracts are accurately reflected in Pacejet. Double-checking helps confirm the pricing integrity across platforms.

The steps below walk you through validating rates using FedEx.com as an example. The same steps apply to other carriers such as UPS®, USPS®, and LTL providers.

High-Level Steps

Steps

1. Create a shipment or quote using your standard workflow in Pacejet with complete and accurate details:

   • Ship From/Ship To Addresses

   • Package Count, Weight, and Dimensions

   • Selected service (e.g., FedEx Ground, 2Day, etc.)

   • Carrier account you intend to validate
     

2. Identiy and confirm the carrier account used in Pacejet for the shipment. For FedEx:

   1. Click Setup, Carrier Accounts, and then FedEx Connector Management.

   2. Display the registered accounts assigned as a global default or to specific site/facility combinations.

   3. Expand the Shipment detail section in your quote to verify which account is being used by Pacejet to get rates.
      In the example shown here, the blank site/facility records indicate that the one FedEx registered account will be the default for all FedEx rate requests.
      
      
      
      
      

3. From your carrier's website, run a direct quote using the same shipment details.
   For FedEx:

   1. From the Accounts & Payments page, take note of each available Account Number and the corresponding Account Name.
      

   2. Go to the Shipping Rates & Delivery Times page.
      

   3. Verify that the account shown in Pacejet matches what is used on the FedEx website for the rate comparison.

   4. To run an equivalent quote, enter the shipment details to match the same information used in Pacejet as shown below, including package dimensions, weight, etc.

   5. Note of the Account Name indicator in the upper right-hand corner. This account must match the Pacejet account in use as noted in the previous example.
      
      
      
      

4. Match the cost from Pacejet with the rate from the carrier's website side-by-side. The Pacejet support team will need all of the screenshots from this process to provide further support, if necessary. If the rates match, your account and setup are validated. If they do not match, proceed to step 5.
   
   
   
   
   
   

5. Review the table below for troubleshooting / common reasons for mismatches: