Overview
This article is part of a four-article collection that provides a high-level overview of how to troubleshoot common issues with the Pacejet Shipping For NetSuite Bundle 20.x and higher. If you are still unable to resolve an issue after consulting these documents, please contact your Pacejet support representative.
Other Troubleshooting Topics
When the Quote or Ship Button Doesn't Appear
When the Quote or Ship button doesn't appear, find the appropriate Script Deployment record and view its permissions to ensure the proper Audience settings are selected. To do this, first, find what type of record type is having the problem.
For example, if it's a Sales Order, locate its specific Script Deployment.
Set the filter to the desired transaction type.
Then click Edit on the results.
Verify if the audience matches the following
If the Quote or Ship button still doesn't appear, check for errors in the Pacejet integration log customscript_pacejet_integration. The directions are below.
Checking the User Event Script: Pacejet Integration
Select Customization, Scripting, Scripts.
Nex to customscript_pacejet_integration, click View.
Select the Execution Log tab from the blue ribbon.
Select Errors from the dropdown menu.
Your errors appear in the area highlighted below.
If Nothing Happens When You Click the Quote Button:
Press F12.
Click Console.
Click the Quote button, again. Errors, if they exist, will appear in the Console tab.
Note these errors so they can be provided to Pacejet support.