Overview
Many shippers need to use a mix of carrier types (parcel, LTL, and 3PL) and still stay flexible enough to work with brokers or specialized providers. Pacejet lets you manage all of this in a single application while still routing freight through any external carrier your business relies on.
This use-case demo shows how to combine the Override Carrier feature with Automations so you can introduce new services quickly, route shipments through brokers, and keep your shipping workflow simple for end users.
Scenario: Ship With any Carrier From one Place
Operations teams often face a few common challenges:
You ship parcel, LTL, and 3PL today and want all rating, routing, and tendering in one place.
You sometimes need to use a carrier that is not directly configured in Pacejet, for example, a broker that selects the final carrier.
You want to offer new or specialized services to customers (expedited options, regional carriers, project freight) without rebuilding your ERP integrations or retraining users.
With Override Carriers and Automations, you can:
Use Pacejet as your single shipping workspace for parcel, LTL, and 3PL.
Route shipments through a broker or non-standard carrier while still capturing labels, documents, and tracking details in Pacejet.
Automate when and how overrides are applied so end users just pick a simple service option and ship.
How Pacejet Helps Your Team Stay Flexible
Override Carriers let you decouple how a shipment is rated and manifested in Pacejet from the actual carrier that will move the freight. Automations then apply those overrides consistently, so users do not need to understand the underlying routing rules.
Examples of what you can do:
Broker-managed LTL: Rate against your preferred LTL carriers in Pacejet, then override to a broker carrier that handles final carrier selection.
Special project freight: Flag orders for project or oversized freight and automatically route them to a specialized 3PL via an override.
Regional or seasonal carriers: Use Automations to send shipments in specific states, regions, or seasons to a regional carrier, while users still see a simple service choice.
Customer-specific programs: Apply overrides based on sold-to or ship-to accounts so key customers get the services and carriers promised in their contracts.
High-Level Configuration Approach
At a high level, the setup looks like this:
Define your Override Carrier
Create or configure an override that represents the broker or special carrier. This is what shipments will ultimately be assigned to when the automation triggers.Identify when overrides should apply
Decide which shipments qualify - by mode (parcel vs LTL vs 3PL), by customer or ship-to, by destination, or by service-level options exposed to users.Build Automations to apply the override
Use Automations to monitor shipment data and update the carrier/service to your Override Carrier whenever the criteria are met.Validate the end-to-end flow
Run test shipments to confirm that rating, paperwork, and tracking all behave as expected when the override is used.
Benefits for Your Shipping Operations
Single workspace for all modes: Ship parcel, LTL, and 3PL from one Pacejet interface while still using any external carrier you need.
Faster time-to-value for new services: Introduce new carrier programs or broker relationships with configuration instead of custom development.
Consistent execution: Automations standardize routing decisions to reduce manual choices and shipping errors.
Better visibility: Keep shipment details, documents, and tracking together in Pacejet even when freight moves with third-party carriers.
What This Demo Covers
In the demo, we walk through how to:
Configure an Override Carrier that represents an external broker or special carrier program.
Set up Automations that decide when to use the override based on shipment data (such as service code, weight, destination, or customer).
Keep the user experience simple so shipping staff can choose intuitive service options while Pacejet handles the routing behind the scenes.
Demo Video
This article accompanies a short demo video that walks through the Override Carrier setup, key Automation rules, and a complete shipment flow.
Watch the video demo: Using any carrier with Override Carriers and Automations