Pacejet

How to Create a Manual Return Label for a Voided Shipment already shipped to customer

Issue

The shipment went to the wrong final destination and the customer will assist in returning the shipment back to the Pacejet customer. However, the shipment was already processed and the shipment was voided.

How to issue a return label to the customer? These steps will walk you through the process of creating a manual return label for the customer that received the shipment by accident

Resolution

  • The first step is to verify that the shipment was voided in Pacejet and collect information about the shipment. Go to your shipments page and locate the shipment either by DO or SO.

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    If you click on the DO (Delivery Order) you can see there is no option for the return shipment.

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So the best practice is to create a manual return shipment so that it will produce a return label from the customer back to the Pacejet customer (To and From destinations). Use the original shipment for your guideline of creating the manual shipment.

Steps

  1. From the menu, select Transactions, Rate & Ship.
    Other customer portals might have different templates set up or none. Just select Rate & Ship to start the manual shipment.



    You will have a blank manual return on your screen.

  2. On this blank screen, enter the information in the fields: Shipment Details, Ship From, Ship To, Package Information, and Special Services.
    The Ship From will be the customer's address that the shipment was shipped to. The Ship will be the Pacejet Customer's address back to their business.

  3. After you are done copying the contents from the original shipment, rate it, and ship. The label will be created can be mailed to the customer or create a PDF label from the shipment and send to the customer through email.

Environment/Applies to

  • Pacejet Portal

Cause

  • Pacejet customer voided the transaction, now they need the shipment returned back to their company.