About License Tokens

License tokens authorize and secure the connection between Microsoft Dynamics 365 Finance & Operations (F&O) and Descartes Pacejet. A license token is required for each environment (such as Production, Quality Assurance, Development). New tokens are required when new environments are added and may also be required when existing environments are refreshed, changed, or upgraded to ensure the integration continues to function correctly.

Purpose of This Form

This form is used to request new or updated license tokens for the Microsoft Dynamics 365 Finance & Operations (F&O) integration with Descartes Pacejet. Requests may be submitted by customers or Descartes Services and Support and will be reviewed and approved by Pacejet Support before being sent to the integration developer (Clients First License Token team).

How to Use This Form

Copy and paste the entire completed form into an email, use the subject line “Request for D365 License Tokens for Descartes Pacejet”, and send the email to servicedesk@descartes.com. The Pacejet Support team will review the request, approve it, and forward the information to the Clients First license token team at license.tokens@cfbs-us.com for processing.

Customer Identification

Please provide all of the following required information to identify the customer and associated Pacejet contract. All values are required to process the form; please contact support or services if you need help with information required for this form. Sample values are shown in italics.

• Descartes Customer ID: ____________________
  e.g., C123456

• Customer Legal Entity Name: ____________________
  e.g., Acme Industrial Supply, Inc.

• Customer DBA Name (if applicable): ____________________
  e.g., Acme Supply

• Pacejet Administrator Contact Name: ____________________
  e.g., Jordan Mitchell

• Pacejet Administrator Contact Email: ____________________
  e.g., jordan.mitchell@acmesupply.com

• Contract Renewal Date: ____________________
  e.g., 03/31/2027

License Token Request Details

Use this section to identify which environments require a new or updated license token.

Environment Definitions

• Production (PROD): Live environment used to process real shipments and transactions. Only one Production license token is permitted.

• Development (DEV): Test environment used to build or refine processes and integrations. Multiple Development tokens are permitted.

• Quality Assurance (QA): Testing environment used to validate changes prior to go-live. Multiple QA tokens are permitted.

• User Acceptance Testing (UAT): Final testing environment used by business users before Production release. Multiple UAT tokens are permitted.

Environment Details

Please replace all of the samples below for acmesupply example with your specific URLs. Delete any samples for environments you do not need.
The resulting table should have only the environments you need.

Self-Service Access to License Tokens and Integration Software

As follow-up to this request form, Pacejet administrators will be provided access to the Clients First portal via email, which allows authorized users to view and manage their Dynamics 365–Pacejet license tokens directly. The portal also provides access to the Pacejet integration connector, connector updates, and related release notes.

Clients First Portal: https://mysubscription.cfbs-us.com/

Additional requests for Clients First portal access should be submitted through Pacejet Support, either as part of this form or as a separate request.

Using the Self-Service Portal to Access Software Versions, Release Notes, License Tokens

The self-service portal provided by Clients First Business Solutions provides easy access to download the integration software versions, view release notes, or manage license tokens.
One of the most important regular maintenance tasks is to keep your license tokens up to date. View the video for more information on using the self-service portal.