Pacejet

TROUBLESHOOTING: BarTender Integration Builder Not Displaying the BTIN File Document Path

Overview

Pacejet cannot provide direct support for BarTender. The following suggestions are based on Pacejet's experiences. It is recommended that you contact your BarTender support provider for in-depth assistance.

At times when opening a .btin integration file in the BarTender Integration Builder, the document path of the .btin file is not displayed. This is caused by a known program issue with the Integration Builder UI and can be escalated by low available workstation memory.mceclip0.png


IMPORTANT! iF YOU ENCOUNTER THIS ISSUE:
dO not ATTEMPT TO MODIFY THE .BTIN FILE.
dO not CLICK THE BROWSE BUTTON.


Doing either of the above will remove the existing Pacejet configuration.

Resolution

  1. Close the .btin file and do not save any changes.

  2. Close the BarTender Integration builder.

  3. Close all running applications on the machine.

  4. Reopen the .btin file from the BarTender Integration Builder.

  5. Verify that the Document text box is visible in each integration print action.

  6. Verify that the text box displays values with the string %BTLabelType%.btw .

If you continue to experience this issue, contact you BarTender support provider.