Pacejet

Managing Hazardous Exceptions in the Remote Shipment Workbench

This article applies only to hazardous parcel shipments.

Follow these steps to manage the exceptions in the Remote Shipment Workbench.


If...

Then...

On the Rate and Ship screen, you click the Ship button, and you do not receive the green Shipment sent to remote shipping software successful message.

success_msg3.png

Follow these steps until the issue is resolved.

    1. Verify that Remote Shipment and either UPS-Hazmat or FedEx-Hazmat exists on the shipment.

    2. Verify the installation and configuration steps have all been followed.
      Refer to Setting Up the Pacejet Remote Shipment Connector.

    3. Verify that you have the Remote Shipment License enabled.

You decide that you do not want to process the order through UPSWorldship®
or FedEx Ship Manager®.

In the Remote Shipment Workbench, click the Revert Shipment to Planned button.

Also, remove the tags:

    • RemoteShipping

    • FedExHazmat and/or UPSHazmat

revert_to_planned.png

You cannot find the shipment in the UPS Worldship screen or FedEx ShipManager.

Follow these steps until the issue is resolved.

    1. Verify that you entered the correct Transaction ID in UPSWorldship® or FedEx Ship Manager.
      Note: In Fedex Ship Manager, the Transaction ID is case sensitive.

    2. Go to the Remote Shipment Workbench, and click Send Remote Shipment.
      Send_remote_shipment.png

  2. Verify installation and configuration steps have all been followed.
    Refer to Setting Up the Pacejet Remote Shipment Connector.

  3. Call support.