Pacejet

TROUBLESHOOTING: Reviewing Seagull (BarTender) Log Files

Overview

Pacejet cannot provide direct support for BarTender. The following suggestions are based on Pacejet's experiences. It is recommended that you contact your BarTender support provider for in-depth assistance.


Error Logs

BarTender creates activity\error logs that can be used to help identify the cause of unexpected errors. The Print Scheduler Service Log file is typically found at: C:\ProgramData\Seagull\Services\Logging\PrintScheduler.Service.txt

  • Open this file in a text editor to look for any reported errors. The log file from correctly operating BarTender configuration will look similar to the following:

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Commonly logged errors include

  • ERROR|An error occurred while processing BarTender batch script. Details: BarTender document 'C:\PJBartender\Templates\ContainersOnly_.btw' does not exist or can not be accessed

  • Error while running Print Scheduler task 'Print Document subtask 1 format affinity request'. Details: The remote procedure call failed. (Exception from HRESULT: 0x800706BE)