Pacejet

Why do I get logged out of Pacejet?

Question

  • How do User Sessions work within the Pacejet cloud application?

  • Why do users time out from the Pacejet UI?


Answer

  • Individual user accounts are intended for one and only one user to access Pacejet at a time.

    • Sharing user accounts will result in one user getting logged out often;

  • Using multiple windows of Pacejet can cause a logout if one of the windows times out for inactivity.

  • Session concurrency controls will log out any existing user sessions if a new user attempts to log in with the same user account more than one time.

      • It is not a good idea to share logins. There are no limits to the number of users that can be added to Pacejet.

  • The current session limit for inactivity is 60 minutes on any open webpage that is logged in to Pacejet

    • This is platform level and cannot be increased or decreased.


Environment/Applies to

Pacejet UI